Terms and Conditions of use: Astro Scientific Centre Pte Ltd web site


DEAR USERS, PLEASE READ THE BELOW TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. Access to and the use of this website are subject to users agreeing to the below terms and conditions and all laws applicable. Please kindly review these terms and conditions periodically, as these terms and conditions are subject to change, modification, alteration, or update anytime at the sole discretion of Astro Scientific Centre Pte Ltd. If you do not agree to any term or condition for whatever reason, you should exit and not use this site.


The complete contents of this website are protected under International copyright law. Please note that copying or reproducing any of the content of this website without prior written consent from Astro Scientific Centre Pte Ltd is prohibited and unlawful. Commercial use of any text or images from this website is specifically not allowed nor permitted and is illegal. Products and company names posted and referenced within this site may be trademarks of their respective owners. Astro Scientific Centre Pte Ltd do not authorize the use of any trade name, trademark, logo, or copyrighted material within our site for any purpose, whether commercial or non-commercial in nature. Permission is not granted for the use of any materials, text or graphics within our website for any purpose whatsoever. If any non commercial use is required, prior permission still needs to be obtained in writing from their respective owners of the copyright materials. Astro Scientific Centre Pte Ltd reserves all rights not expressly granted herein.

Astro Scientific Centre Pte Ltd will from time to time make available links to and information from third party sites. These third party sites are maintained by them and information made available thus are for your convenience purely. Astro Scientific Centre Pte Ltd does not control nor run these sites and therefore cannot be responsible for their product information, offers, services and content. Astro Scientific Centre Pte Ltd do not make any representations at all concerning the content and accuracies of these sites. All contents on our website including those from third party are provided for convenience of users “as is” without any implied or express warranties of any kind.

All personal information such as your name, address and contact posted or transmitted to Astro Scientific Centre Pte Ltd per instruction or when registering or placing an order will remain automatically confidential and private. Users are however, most welcome to submit comments, suggestions, contents or photographs which may be of interest to the astronomical community. Such communication may be relating to your product or purchase experience for example.


All Users need to assume individual full responsibility and risk for using this web site. Information and materials on this web site is provided free of charge as a convenient service to users. Please ensure that you are completely aware of and agree to take the risk of using this website on the Internet before downloading, using or purchasing anything from this website. When you register an account with us, you will have a password. Astro Scientific Centre Pte Ltd do not save nor store your credit card information on our servers. You will be responsible to maintain confidentiality of your password as well as all activities that transact under your password or account.

Although reasonable care have been taken in the posting of this website, it is entirely possible  that information on this web site may still contain errors due to human factors. These errors could be due to typographical mistakes, inaccuracies, incomplete or out-of-date information. Occasionally, errors may even relate to product information, price or availability. Astro Scientific Centre Pte Ltd will not assume any responsibilities for such errors nor can we guarantee that our website’s content is always without errors and accurate nor up to date. Although we do try to minimize and correct mistakes whenever we find one, we would appreciate if users could feedback to us for my correction whenever any errors on this site are found. We apologize for any inconvenience such errors may have caused.

Despite stringent precautions, Astro Scientific Centre Pte Ltd is not responsible and do not guarantee that this website or the server is free from computer virus or other harmful content. Astro Scientific Centre Pte Ltd is not responsible in the event of any infection, failures or damages of any kind as a result of your access and use of this web site. Under no circumstances shall Astro Scientific Centre Pte Ltd be liable for any damages at all whether direct, indirect or consequential of any kind resulting from whatever cause through your usage in any way of this website.

Product Warranty – Astro Scientific Centre Pte Ltd

All items sold and imported by Astro Scientific Centre Pte Ltd are covered by our in-house 1 year warranty against manufacturing defects. There may be additional warranty provided by the manufacturers. Note that certain class and type of products may have shorter periods of warranty as stated.  Used equipment has a 3 months warranty. Astro Scientific Centre Pte Ltd’s entire liability for any transaction and sale is limited to the financial value of the products purchased.  

Warranty Repairs
When an item is defective, Astro Scientific Centre Pte Ltd will at its discretion do one of the following :

Upon return of the defective item, Astro Scientific Centre Pte Ltd will provide warranty repair for it and returned it free of charge of repair services. Items returned from overseas customers must have their item returned freight prepaid to us and overseas customers must also pay for the item return freight cost prior to return shipment. Refer to Return Policy for details on how to obtain a RMA, pack and return your defective item.

If the item is deemed beyond repair, Astro Scientific Centre Pte Ltd may replace it with another similar unit or if such item is not or no longer available, suggest an equivalent replacement subject to be agreed upon by the buyer. The entire liability of Astro Scientific Centre Pte Ltd to remedy the defective item under warranty is limited to the sales value of the defective item via refund. Refer to Return Policy per limits on refund.


 

Astro Shipping and Delivery Policy


Correspondence:

Please address all correspondence to sales@astro.com.sg or call us on +65 6567-4163 or fax to +65 65674826

 

General

We can provide shipping to most locations within Singapore and around the World through our shipping providers TNT, Singapore Post and DHL etc. If there are any issues or restrictions concerning deliveries to certain areas such as military bases, certain countries we will contact you.

 

The freight prices quoted on our website are provided from the respective provider and include any and all freight costs. Should there be any deviation from the quoted freight rate, due to circumstances beyond our control, we will notify you before shipping the items on our best effort basis. However, note that there could be destination taxes, duties and anciliary charges that may apply and varies from location to location which is still the responsibility of the buyer.

 

Estimated Delivery Times

Once we have confirmed the delivery details with our respective freight agent we will inform you by email.

 

Order Status and Tracking

If you have any questions about your order please contact us as sales@astro.com.sg. If a tracking number is issued by an international carrier we will pass it onto you the customer so that you may track your orders delivery at your convenience.

Orders will be processed within one to two working days from the date upon which full payment has been verified as received by us. Should there be any delay in despatching your order, for example due to out of stock items or circumstances or developments beyond our control, we will notify you accordingly.

 

Payment Methods

We accept VISA/MASTER credit card paymenrts via NETS and also via PayPal. Please visit www.paypal.com for more information. We also accept local bank cheques and funds telegraphic transfers to our bank. Should you require an alternative payment method please contact Astro our e-mail at sales@astro.com.sg

Taxes, Tariffs and Duties

All international shipments will require the customer to pay any and all import taxes, duties and tariffs as required by the destination country and any transit points. Any and all relevant local laws must be complied with as well as any customs regulations.

 

When the Items Arrive

Where required the items must be signed for by an authorised person upon arrival at their final destination. It is the sole responsibility of the customer to examine the items received to ensure that all of the items have arrived correctly and undamaged. Should there be an issue with ether the quantity or any damage to items please see the What to do if you receive merchandise damaged during shipment section below.

 

Return Policy

Returns are only permitted when you received a defective product or the product was damaged during shipment. Local customers can call or e-mail us to resolve returns easily. For customers outside of Singapore, please review our return policy below. See also our policy on our Warranty. First call, fax or e-mail Astro Scientific Centre Pte Ltd to notify us about the specific nature of the defect. ASTRO SCIENTIFIC CENTRE PTE LTD will then issue you a RMA (Return Materials Authorization) number. Returns without a RMA number issued by Astro Scientific Centre Pte Ltd will not be accepted. The product must be returned in new condition, complete with all accessories and manuals in its original packaging and with all warranty cards if any unfilled.  Any merchandise returned is subject to a 5% restocking fee to cover our return processing, credit card fees, packing and administrative cost etc. If the merchandise does not arrive in like new condition, it may be subject to a 15% restocking fee.

 

If there are missing parts, packaging, instructions, warranty cards or damage to the merchandise, ASTRO SCIENTIFIC CENTRE PTE LTD reserve the right to impose higher restocking fees or reject the return outright. Restocking fees rate or rejection of merchandise will be determined by Astro Scientific Centre Pte Ltd after inspecting the merchandise at its sole discretion. When returning merchandise, do not write the RMA number or affix any labels or writing on the original product boxes! Use a shipping carton to contain the original product boxes and affix labels and RMA number on this shipping carton. The RMA number must be located on the return shipping label on the shipping carton. To protect yourself, please ensure that the return merchandise is adequately packaged, freight prepaid and insured for the full purchase price.

 

ASTRO SCIENTIFIC CENTRE PTE LTD cannot accept freight collect returns or be held responsible in the event of lost or damaged returned packages. For returns to be accepted, notification of product defect must be made within seven (7) days from receipt of merchandise. ASTRO SCIENTIFIC CENTRE PTE LTD will work with customers on any returns but will not accept any returns after seven (7) days has elapsed from receipt of merchandise without prior notification. The customer is responsible for all shipping charges of return merchandise. Upon receipt of the returned defective merchandise by ASTRO SCIENTIFIC CENTRE PTE LTD, it will be at ASTRO SCIENTIFIC CENTRE PTE LTD’s sole discretion to exchange, replace or repair the defective goods before returning it to customer. No refunds are allowed.  

 

In the unlikely event a merchandise is irreplaceable or cannot be repaired for whatsoever reason, we will as far as possible propose an equivalent replacement for your acceptance. Failing which a refund may be authorized. Note however that a 5% processing fee will be imposed and deducted to cover credit card and return processing cost.

 

What to do if you receive merchandise damaged during shipment?

Customers must inspect their packages immediately upon delivery. If there are any obvious shipping damages which incidentally is rare, the customer must report the damage to the carrier of the package (FedEx, UPS, TNT, SingPost, DHL etc.) and make sure it is noted on the carrier’s delivery record. Save all merchandise packaging, take a series of digital photos showing clearly the damage and send along with notification to ASTRO SCIENTIFIC CENTRE PTE LTD via e-mail, phone or fax immediately. The carrier may arrange to inspect the package and return the box and its contents to ASTRO SCIENTIFIC CENTRE PTE LTD. Do not send damaged merchandise directly back to ASTRO SCIENTIFIC CENTRE PTE LTD unless specifically instructed by us. If you do not report the shipping damage to the carrier, we may not be able to make any insurance claim on the damaged goods. In this case, ASTRO SCIENTIFIC CENTRE PTE LTD will not accept the returned merchandise and we cannot replace the merchandise for you without charge. We will communicate with you closely in such cases and provide specific instructions on how best to proceed. If you follow our instructions, we should be able replace the damaged merchandise for you as quickly as possible.

 

The above terms and conditions are subject to change at the sole discretion of Astro Scientific Centre Pte Ltd and any dispute arising out of the use of this website shall be bound by the Laws of Singapore. By accessing and using this website, you agree to be bound by the above terms and conditions.

 


Updated 23 March 2017